WORKFLOW TO SUPPORT ALL BUSINESS FEATURES
The use of workflows to automate business procedures benefits all areas of the company. Here are some simplified examples for the management of some specific activities for each business area.
SALES AND AFTER-SALES
OFFER MANAGEMENT
A single workflow guides you from the request for an estimate, entered through the portal, to the collaboration between the technical and sales departments, up to the upload of the estimate.
CONTRACTS MANAGEMENT
The expiry dates of contracts are monitored for their renewal. The system automatically notifies the user of the need for revision.
SUPPORT TICKET MANAGEMENT
The ticket management process is fully automated: from taking charge to closing the ticket.
ADMINISTRATION
MANAGEMENT OF INVOICE SENDING
The electronic invoice generated by the management systemis automaticallycontrolled and transmitted. Then ARXivar receives SDI notifications and,depending on their type, initiates specific automatic processes.
MANAGEMENT OF REJECTION NOTIFICATIONS
ARXivar assigns the management of the notification to a predefined user so that he can check the reason for the notification and correct the anomaly within the VAT timeframe.
NON-DELIVERY MANAGEMENT
An automatic process sends an email to the customer, enclosing the pdf of the invoice issued, informing them of its non-reception and requesting them to download the original from the IRS website.
PURCHASES
MANAGEMENT OF PURCHASE ORDERS AND PURCHASE REQUESTS
After generating the purchase request, the system initiates avalidation workflow that ends with the creation of the purchase order which, once approved and digitally signed, is sent to the supplier.
FULL DIGITAL DDT MANAGEMENT
The delivery document produced by the computer system is NO longer printed and given to the courier but is made available digitally on a tablet or link to both the supplier and the recipient.
PAYMENT OF SUPPLIER INVOICE
The supplier enters the invoice through the web portal. The system, following the purchase order-invoice reconciliation, initiates the invoice approval and payment workflow.
HUMAN RESOURCES
RECRUITMENT MANAGEMENT
Several sequential or simultaneous operational tasks involve the right users in the right timeframe: from Recruitment Application and Documents Preparation toContract Drafting and Payroll Entry.
EMPLOYEE FILE
A real Digital File for each employee, containing his or her ‘work history’ and documentation usually partly stored on file system folders and partly still on paper.
EXPENSES REIMBURSEMENT
The system collects and stores expense reports entered directly by the employee through a smartphone or PC. The human resources department has already sorted lists and reports by month.
QUALITY AND GDPR
COMPLAINT MANAGEMENT
ARXivar guides the user through all stages of complaint management: registration of the complaint, sorting, closing of the file and communication to the customer.
NON-COMPLIANCE MANAGEMENT
A workflow notifies managers of the relevant pending cases and authorises the recording of the required information. In case of delays in the execution of activities, the managers are automatically notified.
GDPR
ARXivar is at the centre of Data Breach Process Managementfor cataloguing the breach, sending notification to those affected and the relevant authorities. Detailed reports give evidence of the number of data breaches and categories, as well as the impact on treatments and management times.